A Few Things You Need to Know!
Shop4moms.com ships to physical addresses within the United States and Canada. We do not ship to PO Boxes or U.S. Territories. If you are interested in shipping to an APO/FPO, please contact the 4moms Customer Care team using our Contact Form or by calling 888-614-6667, and we'll be happy to assist you with your order, if it meets the United States Postal Service guidelines for shipping to APO/FPO addresses.
Most in-stock items are shipped within one business day, according to the standard shipping timeframes listed below.
Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment.
Expedited shipping is available only for in-stock items, and only to addresses within the continental United States.
How can I track my order?
For orders shipping within the United States, UPS will send a tracking email to the email provided during checkout when the order has shipped.
For tracking on an order that is shipping to a Canadian address, please contact the 4moms Customer Care team using our Contact Form or by calling 888-614-6667.
What are 4moms’ standard shipping timeframes?
All timeframes are estimated and apply to in-stock inventory:
Orders placed on these days will usually ship the next non-holiday business day.
Can orders be shipped to Alaska or Hawaii?
Yes, orders can be shipped to physical addresses in Alaska and Hawaii.
Can orders be shipped to Canadian addresses?
Yes, orders can be shipped to physical addresses in Canada.
Can orders be shipped outside of the U.S. or Canada?
No, orders can only be shipped to physical addresses in the United States and Canada.
Can orders be shipped to a PO Box?
No. Orders cannot be shipped to PO Boxes.
Can orders be shipped to an APO/FPO?
If you are interested in shipping to an APO/FPO, please contact the 4moms Customer Care team using our Contact Form or by calling 888-614-6667, and we'll be happy to assist you with your order, if it meets the United States Postal Service guidelines for shipping to APO/FPO addresses.
What is 4moms’ return policy?
The 4moms team takes great pride in making dramatically better baby products. If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unopened, unused 4moms item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded.
We cannot accept returns of any items that have been opened, or used for any period of time.
How do I return merchandise I purchased from 4moms.com?
Please contact the 4moms Customer Care team using our Contact Form or by calling 888-614-6667 to obtain a Return Merchandise Authorization (RMA) number and return instructions.
Please contact the 4moms Customer Care team using our Contact Form or by calling 888-614-6667 to obtain return instructions.
How long will it take to my process my refund?
Refunds will be issued within 2 business days after we receive and inspect your returned merchandise. Depending on your credit card company, it may take additional time for the refund to post to your account.
Placing My Order
What forms of payment are accepted for online purchases?
Shop4moms.com currently accepts Visa, MasterCard, Discover, and American Express.
Can I use PayPal?
Yes, 4moms does accept PayPal for purchases made on shop4moms.com.
Do you accept cashier’s checks or money orders?
4moms does not accept cashier’s checks or money orders for purchases made on shop4moms.com.
Do you charge sales tax on online purchases?
4moms collects sales tax where required by law, including orders shipped to CA, FL, IL, KY, NJ, NY, OH, PA, and WA. If you are shipping to any of these states, the appropriate tax will be added to your merchandise total and displayed on your final order confirmation.
4moms is also required to collect sales tax on orders shipped to Canada. If you are shipping to Canada, the appropriate tax will be added to your merchandise total and displayed on your final order confirmation.
When will my credit card be charged?
Your credit card will be charged when your merchandise ships. If your merchandise is sent in a partial shipment, you will be charged only for the merchandise that has shipped, with subsequent charges when the remainder of your items ship.
Can I order by telephone?
4moms is unable to accept orders by telephone.
Can I cancel or modify my order?
You may be able to cancel or modify your order for a short period of time after you place it. However, we cannot guarantee that we can process a cancellation or make a modification. Pleae contact Customer Care using our Contact Form or call us at 888-614-6667 for assistance.
Can I purchase shop4moms.com gift cards?
4moms does not offer gift cards for purchase.
Why should I create a shop4moms.com online account?
Creating a shop4moms.com account allows you to save billing and shipping information and provides access to your order history.
Do you match prices?
4moms does not match pricing.
Can I enclose a gift message with my order?
Yes! You may include a gift message with your order at no charge. However, we do not support gift wrapping.
What is 4moms’ product warranty?
Warranty information for each of our products can be found in our Support section. Simply navigate to your product and click on "Shipping, International Inquiries and Warranty Information."
How can I contact 4moms?
You can reach our Customer Care team by submitting a Contact Form or calling us at 888-614-6667.
4moms Customer Care is available to assist our U.S. and Canadian customers Monday through Friday, 9:00 a.m. - 5:00 p.m. ET, and is closed in observance of all major U.S. holidays.